FAQ

What is Bravo GO?

Bravo GO gives you access to the best live and on-demand content in Canada, on many platforms, at any time, everywhere. This new video streaming service allows you to enjoy many of your favourite TV shows live on multiple devices, and a large library of on-demand video content.

Bravo GO keeps you connected to some of your favourite programs on your desktop, laptop, iPhone and iPad.

Can I access Bravo GO from any device?

Access to Bravo GO content is supported on iPhone, iPad, Android and web-connected desktop and laptop computers. We currently do not support Blackberry.

Where did the option to watch live TV go?

We have disabled the option to watch Bravo GO live. We will be notifying our users as to when this option will be reinstalled.

Will streaming TV shows use my cellular data plan (3G/4G/LTE)?

If you are not connected to the internet through Wi-Fi, streaming video will use your data plan.

Can I watch Bravo GO content outside of Canada?

No. If you are physically outside Canada, Bravo GO will not be available to you for viewing.

What shows are available to watch online?

Bravo has a wide-range of content including full episodes, live events, exclusive clips, and behind-the-scenes extras.

When do full episodes become available for viewing?

The timeframe varies from show to show and channel to channel, but most content will appear online twenty four hours after it airs. Check the Latest/Most Recent Collection of Videos for the latest available clips and episodes. New content is added often, so make sure you keep checking back for new clips and exclusive content!

Can I share clips from the Bravo GO with my friends or embed the clips in my blog or social networks?

You can share clips to Facebook, Twitter or by copying the external share links located by the player. The player does not support embedded clips at this time but it is a feature we are working hard to deliver. If you are a journalist or blogger covering the programming, please visit bellmediapr.ca and contact the Communications department.

Why can't I view some of my favourite shows online?

Due to broadcast agreements, we do not own the rights to all shows we broadcast on television to stream on the Internet. Also, the length of time we can make the episodes available for streaming can vary, so your favourite show might only be available for a limited amount of time.

How do you stream your video content?

Bravo GO delivers content via Adaptive Streaming. This means that the stream is constantly adjusting to deliver the best quality playback based on your available bandwidth. We currently deliver content at bitrates between 400 and 2048kbps.







 

Are videos available in closed captioning?

Closed captioning and described video are currently not available. However, we are working to deliver these features in the near future. This is a priority for us and we appreciate your patience while we work to add support for these features.

Downloading or Saving Videos

Windows

  • System: Microsoft Windows XP+
  • Internet Explorer: version 8 and up
  • Firefox: Latest version is recommended
  • Chrome: Latest version is recommended

Macintosh

  • System: Mac OSX 10.8+
  • Safari: Latest version is recommended
  • Firefox: Latest version is recommended
  • Chrome: Latest version is recommended

Bravo GO App (iOS)

  • iOS6+ compatible device (iPad, iPhone, iPod Touch)

Can I watch Video on my Mobile Phone / Tablet?

Yes, Bravo GO is available on iOS.  You can visit the app store for viewing content on mobile phones / tablet.

While trying to watch video on the website, I received an "Adobe Flash Player is out-of-date" message.

Follow the instructions to update to the latest version of Adobe Flash Player. https://get.adobe.com/flashplayer/

While trying to watch video on the website, I received a "Right Click to play Adobe Flash Player" or "Enable Adobe Flash Player" message.

Right click on the message within the video player and follow the steps to play video instantly. If that doesn't work or isn't available, follow the steps to enable Adobe Flash Player in your browser: https://helpx.adobe.com/flash-player.html

Why is Flash being disabled in my browser by default?

Browsers such as Google Chrome, Mozilla Firefox, Apple Safari disable flash by default. In the coming months, we will have a new solution that will not require Flash and will meet all new industry standards. The transition will be seamless to our customers and video will continue to work.

Browser Support?

This website is optimized for modern browsers.

Windows

  • Microsoft Internet Explorer 8+
  • Latest version of Firefox is recommended
  • Latest version of Chrome is recommended

MAC

  • Latest version of Safari is recommended
  • Latest version of Firefox is recommended
  • Latest version of Chrome is recommended

You can download the latest version of your browser here:

Internet Connection Speed?

For a quality viewing experience, we recommend an average connection of 2mbps or higher, however we deliver our content using adaptive bit rate which should optimize based on whatever connection speed you have. Lower connection speeds may experience some video-quality and performance lag.

Can I watch the videos in full-screen?

You sure can! Simply click on the full-screen icon beside the player's volume control. To exit full-screen mode, simply press ESC and you'll return to the standard-screen mode.

I'm trying to view a video but it says that the content is no longer available?

Due to licensing agreements with our content providers, some content is only available on certain platforms or for a certain period of time before expiration.

I am trying to view a video but it says there was an error loading the content?

Please select the content again to start playback. If the error persists it is possible we are currently experiencing technical difficulties and are working to resolve the issue.

The video is stuttering/pausing/starting/stopping when I play it back

The most common cause for stuttering in video playback is Internet congestion. There is a limit to the amount of information able to pass through your Internet connection, and if the maximum capacity has been hit, the player will attempt to buffer. If this problem persists, try stopping or pausing the video and then resuming playback. It is also possible that you are running other applications on your computer that are interrupting the video playback. If you have other programs running try shutting some of them down.

Ad Blocking Software

You may have unpredictable playback when using ad-blocking software or browser plugins. We recommend turning off any unnecessary software or plugins that may affect your experience.

I saw a program on bravo that I'd like to watch again. How can I find out the replay date?

Take a look at the program schedule on the bravo website. The schedule lists the programming for the current and following week. If you do not see it listed, try checking again in a couple of weeks.

Could I get a copy of a program I saw on Bravo!?

Unfortunately, copies of programs aired on bravo are not available to the public for purchase from bravo. We suggest that you check our program schedule to see if and when the program will air again.

Can I request that bravo air a particular film or program?

Bravo generally does not take programming requests. However, you may e-mail suggestions to bravomail@bravo.ca and we will take them into consideration.

What is BravoFACT?

BravoFACT (Foundation to Assist Canadian Talent) was established in 1995. The foundation provides grants for the production of Canadian shorts, covering a wide range of arts-related disciplines. Please visit bravofact.com for more information.


 

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