FAQ

What is Bravo GO?

Bravo GO gives you access to the best live and on-demand content in Canada, on many platforms, at any time, everywhere. This new video streaming service allows you to enjoy many of your favourite TV shows live on multiple devices, and a large library of on-demand video content.

Bravo GO keeps you connected to some of your favourite programs on your desktop, laptop, iPhone and iPad.

Can I access Bravo GO from any device?

Access to Bravo GO content is supported on iPhone, iPad, Android and web-connected desktop and laptop computers. We currently do not support Blackberry.

Will streaming TV shows use my cellular data plan (3G/4G/LTE)?

If you are not connected to the internet through Wi-Fi, streaming video will use your data plan.

Can I watch Bravo GO content outside of Canada?

No. If you are physically outside Canada, Bravo GO will not be available to you for viewing.

Where do I get Bravo GO?

Bravo GO is available for download in the App Store (iOS) and Google Play (Android), or you can visit Bravo.ca to get started. Once you have downloaded the Bravo GO App or have gone to Bravo.ca, select “Sign In” and then select your TV service provider and follow the login steps. Content from Bravo GO is also available on set top box and other platforms provided by participating service providers.

Which devices does Bravo GO support?

Bravo GO supports the following:

iPad, iPod, and iPhone running iOS 7.1+
Android tablets and smartphones running version 4.0+
Mac: 10.6+: Browsers: Safari, Firefox and Chrome
PC: IE9+, Firefox, Chrome

You cannot watch the live stream and certain content through the browser on your mobile device due to content security restrictions. Please download the iOS or Android app to enjoy the full Bravo GO experience.

Does Bravo GO have support for other devices?

We are constantly adding new platforms to Bravo GO so that you can watch any way you love watching TV. Check back in for regular updates.

Do I need a specific web browser to access Bravo GO?

You can watch Bravo GO from your computer at Bravo.ca. Bravo GO will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome and Safari.

Steps to download:

Visit the browser’s home page that you want to update.

Chrome: http://www.google.com/chrome, then select the “Download Now’ button 
FireFox: https://www.mozilla.org/en-US/firefox/new/ then select the “Download a Fresh Copy” link 
Internet Explorer: http://windows.microsoft.com/en-us/windows/downloads then select the “Get Internet Explorer” button 
Safari: https://support.apple.com/downloads/safari

Who is Bravo GO for?

Bravo GO is for everybody who loves amazing TV and has a subscription to Bravo channel with a participating television service provider. Your access to Bravo GO programs is linked to your TV subscription.

My television provider is not listed, what can I do to get Bravo GO offered?

Bravo GO is provided to Bell FIBE, Bell Satellite TV, Rogers, Eastlink, and TELUS subscribers, but we are in talks with all television service providers to get it in your hands. If your provider is not listed, please contact them and let them know you are interested.

Why is Bravo GO only available with a TV subscription?

Bravo GO is a complementary TV service designed to enhance the programming you already get from your TV service provider. Bravo GO offers many more hours of content, exclusives and live streams of the broadcast channel, all available as added value to users who have a subscription.

Can I play video on Bravo Go from more than one device at a time?

Yes, members of a household can stream Bravo go concurrently on up to four devices, and also watch content via the set-top box at the same time.

Can I play video on Bravo Go from more than one device at a time?

Yes, members of a household can stream Bravo go concurrently on up to four devices, and also watch content via the set-top box at the same time.

How many devices can be linked to one Bravo GO account?

You may have up to five devices connected to your Bravo GO account at any time.

Will Bravo GO use my personal information/data?

Bravo GO will never compromise or share personal information received from our customers. Any tracking for measurement purposes is done at an aggregate level and not at an individual one.

Any and all use of customer information will comply with our Privacy Policy, which can be accessed at http://support.bell.ca/Billing-and-Accounts/Security_and_privacy/How_does_Bell_respect_my_privacy.

I am unable to download or install the app. What should I do?

The app is available through the Canadian Google Play store or the Canadian Apple App Store. Make sure you are in the Canadian version of the stores and you do not have any controls set up on your account that restrict access to apps with content meant for mature audiences. If you are still having difficulty with downloading the app, please contact Google or Apple Help Info for further assistance.

I have downloaded the app but it will not open or it keeps crashing. What should I do?

The app may not be installed correctly. Please uninstall the app completely, and then install it again. If you continue to experience difficulty, please contact Bravogo@bellmedia.ca.

I am having problems signing in. Who can help me?

For problems signing in, you will need to contact your TV service provider at:

Bell Satellite TV: 1.888.759.3474 or mybell.bell.ca/Registration
Bell Fibe TV: 1.866.797.8686 or mybell.bell.ca/Registration
Telus: 1.888.554.7827
Rogers: 1.888.764.3771
Eastlink: 1.888.345.1111

I forgot my login information. What can I do?

Don’t worry, it happens to the best of us. Just contact your TV service provider:

Bell Satellite TV: 1.888.759.3474 or mybell.bell.ca/Registration
Bell Fibe TV: 1.866.797.8686 or mybell.bell.ca/Registration
Telus: 1.888.554.7827
Rogers: 1.888.764.3771
Eastlink: 1.888.345.1111

What shows are available to watch online?

Bravo has a wide-range of content including full episodes, live events, exclusive clips, and behind-the-scenes extras.

When do full episodes become available for viewing?

The timeframe varies from show to show and channel to channel, but most content will appear online twenty four hours after it airs. Check the Latest/Most Recent Collection of Videos for the latest available clips and episodes. New content is added often, so make sure you keep checking back for new clips and exclusive content!

Can I share clips from the Bravo GO with my friends or embed the clips in my blog or social networks?

You can share clips to Facebook, Twitter or by copying the external share links located by the player. The player does not support embedded clips at this time but it is a feature we are working hard to deliver. If you are a journalist or blogger covering the programming, please visit bellmediapr.ca and contact the Communications department.

Why can't I view some of my favourite shows online?

Due to broadcast agreements, we do not own the rights to all shows we broadcast on television to stream on the Internet. Also, the length of time we can make the episodes available for streaming can vary, so your favourite show might only be available for a limited amount of time.

Are videos available in closed captioning?

Closed captioning and described video are currently not available. However, we are working to deliver these features in the near future. This is a priority for us and we appreciate your patience while we work to add support for these features.

Why am I getting a “video playback error” on my device?

This message will be displayed when you try to watch Bravo GO video content on iOS or Android devices that do not have an official release of the OS (operating system) software. Bravo GO only supports official releases. “Jailbroken” devices are not supported.

Will I have the option to select video quality so I can ensure I don’t go over my monthly Internet bandwidth allocation?

Bravo GO was designed for the best TV watching experience possible. It automatically detects your connection speed and sends you the highest quality video stream your connection can support. If you have concerns about video streaming consuming your Internet bandwidth allocation, you have the option to use your set-top box.

The player functions are not working. What should I do?

You can try refreshing your browser, or if in an app, hard-close the app and try again. If it still doesn’t work, contact Bravogo@bellmedia.ca.

When I try to watch a program, the video keeps skipping, stopping, or giving me an error message. Why is this happening?

All Bravo GO videos are tested before they are released. The most common cause of skipping in video is an issue with your Internet connection. However, if you have watched multiple videos and only experienced problems with one, please contact Bravogo@bellmedia.ca.

What are the system requirements to access Bravo GO from my computer?

For the best viewing experience you should have a high speed Internet connection. The speed of your connection will determine the quality of the video, and how quickly your episode will begin playing on your computer. If you are a Windows user, Bravo GO requires you to have a least Windows XP with Service Pack 2. If you are a Mac user, you must have Mac OS 10.6 or better. Bravo GO requires the Adobe® Flash® Player to stream video content. If you do not have the proper version of the Adobe® Flash® Player installed on your computer you will be required to update it before being able to sign in or watch any video.

While trying to watch video on the website, I received an "Adobe Flash Player is out-of-date" message.

Follow the instructions to update to the latest version of Adobe Flash Player. https://get.adobe.com/flashplayer/

While trying to watch video on the website, I received a "Right Click to play Adobe Flash Player" or "Enable Adobe Flash Player" message.

Right click on the message within the video player and follow the steps to play video instantly. If that doesn't work or isn't available, follow the steps to enable Adobe Flash Player in your browser: https://helpx.adobe.com/flash-player.html

Why is Flash being disabled in my browser by default?

Browsers such as Google Chrome, Mozilla Firefox, Apple Safari disable flash by default. In the coming months, we will have a new solution that will not require Flash and will meet all new industry standards. The transition will be seamless to our customers and video will continue to work.

I'm trying to view a video but it says that the content is no longer available?

Due to licensing agreements with our content providers, some content is only available on certain platforms or for a certain period of time before expiration.

Ad Blocking Software

You may have unpredictable playback when using ad-blocking software or browser plugins. We recommend turning off any unnecessary software or plugins that may affect your experience.

Do I need to disable my anti-virus software or any firewalls in order to access Bravo GO on my computer?

Bravo GO operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of Bravo GO to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it’s okay to access Bravo GO. To make Bravo GO an exception to your computer’s firewall, go to your Internet service provider’s online Help section and follow the instructions. For firewalls at work, you will need to contact your company’s Information Technology department.

If you require additional assistance, please contact Bravogo@bellmedia.ca.

Do I need to adjust any web browser security settings on my computer to watch Bravo GO?

When you log in to Bravo GO, you are doing so with your TV Service Provider username and password, which we will never see. As a result, to watch Bravo GO, your browser must enable "third-party cookies," and must have the ability to use secure connections. Other than that, standard browser settings will work fine. The following links provide more details on Third Party Cookies:
 third-party cookies on Firefox
 third-party cookies on Chrome
 third-party cookies on Internet Explorer
 third-party cookies on Safari

Is special software needed to watch Bravo GO on a computer? Special software is not required, just your preferred Web browser and the Adobe® Flash® Player. Click here to install the latest Adobe® Flash® Player.

I am in Canada but Bravo GO says that I am outside Canada. What can I do?

First ensure a VPN or Proxy is not enabled, otherwise please contact us at Bravogo@bellmedia.ca.

I saw a program on bravo that I'd like to watch again. How can I find out the replay date?

Take a look at the program schedule on the bravo website. The schedule lists the programming for the current and following week. If you do not see it listed, try checking again in a couple of weeks.

Could I get a copy of a program I saw on Bravo!?

Unfortunately, copies of programs aired on bravo are not available to the public for purchase from bravo. We suggest that you check our program schedule to see if and when the program will air again.

Can I request that bravo air a particular film or program?

Bravo generally does not take programming requests. However, you may e-mail suggestions to bravomail@bravo.ca and we will take them into consideration.

What is BravoFACT?

BravoFACT (Foundation to Assist Canadian Talent) was established in 1995. The foundation provides grants for the production of Canadian shorts, covering a wide range of arts-related disciplines. Please visit bravofact.com for more information.